Terms of Service

1. Acceptance of Terms

By accessing or using Chatdord's services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use our services.

These Terms apply to all users of the Chatdord platform, including:

• Individual users and developers
• Business and enterprise customers
• End-users interacting with chatbots created on our platform
• API users and integration partners

2. Service Description

2.1 Platform Overview

Chatdord provides an omni-channel AI chatbot platform that enables businesses to:

• Create and deploy AI-powered chatbots across multiple channels
• Integrate with various AI models (GPT-4, Claude, Gemini, etc.)
• Manage customer conversations and support tickets
• Access analytics and performance insights
• Customize chatbot behavior and appearance

2.2 Service Availability

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

3. User Accounts and Registration

3.1 Account Creation

To use our services, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be responsible for all activities under your account

3.2 Account Security

You are responsible for:

• Choosing a strong password and keeping it confidential
• Enabling two-factor authentication when available
• Notifying us immediately of any unauthorized access
• Logging out from shared or public computers

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our platform for legitimate business purposes including customer service, sales support, lead generation, and information sharing.

4.2 Prohibited Uses

You may NOT use our platform to:

• Illegal Activities: Violate any applicable laws or regulations
• Harmful Content: Create content that is defamatory, abusive, harassing, or threatening
• Spam and Fraud: Send unsolicited messages or engage in deceptive practices
• Security Violations: Attempt to breach our security or access unauthorized data
• Intellectual Property: Infringe on copyrights, trademarks, or other IP rights
• Harmful AI Use: Create chatbots for misinformation, impersonation, or manipulation
• Adult Content: Generate or distribute inappropriate or adult content
• Competitive Intelligence: Reverse engineer or attempt to copy our technology

5. Payment Terms

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. All fees are as described on our pricing page at the time of purchase.

5.2 Billing and Payment

• Payment Schedule: Subscriptions are billed monthly or annually in advance
• Payment Methods: We accept major credit cards and other payment methods
• Auto-Renewal: Subscriptions automatically renew unless cancelled
• Failed Payments: Service may be suspended for failed payments
• Taxes: You are responsible for applicable taxes

5.3 Refunds and Cancellation

• Free Trial: Cancel anytime during the trial period without charge
• Monthly Plans: No refunds for partial months, but service continues until end of billing period
• Annual Plans: Pro-rated refunds may be available at our discretion
• Enterprise: Refund terms specified in individual agreements

6. Intellectual Property Rights

6.1 Our Intellectual Property

Chatdord owns all rights to:

• The platform software and technology
• Our trademarks, logos, and branding
• Documentation and educational materials
• Aggregated and anonymized usage data

6.2 Your Content

You retain ownership of:

• Your chatbot content and configurations
• Your customer data and conversations
• Your branding and intellectual property

6.3 License Grant

You grant us a limited license to:

• Host and process your content to provide our services
• Use anonymized data to improve our AI models
• Display your content as necessary for platform functionality

7. Data Protection and Privacy

7.1 Data Processing

Our data processing practices are governed by our Privacy Policy. We are committed to protecting your data and complying with applicable privacy laws including GDPR and CCPA.

7.2 Data Security

We implement industry-standard security measures including:

• End-to-end encryption for data transmission
• Secure data storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection

7.3 Data Portability

You can export your data at any time through our platform or by contacting support.

8. Service Level Agreement (SLA)

8.1 Uptime Guarantee

• Target Uptime: 99.9% monthly uptime for paid plans
• Planned Maintenance: Scheduled during low-usage periods with advance notice
• Service Credits: Available for qualifying downtime events

8.2 Support Response Times

• Starter Plan: Email support within 24-48 hours
• Professional Plan: Priority support within 12-24 hours
• Enterprise Plan: Dedicated support within 4 hours

9. Limitation of Liability

9.1 Service Disclaimer

Our services are provided "as is" without warranties of any kind. We do not guarantee that our services will meet your specific requirements or be error-free.

9.2 Liability Limits

To the maximum extent permitted by law, our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

9.3 Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

10. Indemnification

You agree to indemnify and hold Chatdord harmless from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of third-party rights
• Content you create or distribute through our platform

11. Termination

11.1 Termination by You

You may terminate your account at any time by cancelling your subscription or contacting support.

11.2 Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms or our policies
• Non-payment of fees
• Abuse of our platform or resources
• Legal or regulatory requirements

11.3 Effect of Termination

Upon termination:

• Your access to the platform will be suspended
• Your data will be available for export for 30 days
• We will delete your data according to our retention policy
• Outstanding fees remain due and payable

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

12.2 Dispute Process

1. Direct Resolution: Contact us first to resolve disputes informally
2. Mediation: If needed, we'll attempt mediation through a neutral third party
3. Arbitration: Binding arbitration for unresolved disputes (excluding injunctive relief)

12.3 Class Action Waiver

You agree to resolve disputes individually and waive participation in class action lawsuits.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated through:

• Email notification 30 days before effective date
• Prominent notice on our website
• In-platform notifications

Continued use after changes constitutes acceptance of updated Terms.

14. Contact Information

For questions about these Terms or our services, contact us: