Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Similar technologies include:

• Local Storage: Data stored locally in your browser
• Session Storage: Temporary data for your browser session
• Web Beacons: Small graphics that track user activity
• Pixels: Tracking codes embedded in web pages
• SDKs: Software development kits that collect usage data

2. How We Use Cookies

Chatdord uses cookies and similar technologies to:

• Provide Essential Services: Enable core platform functionality
• Improve Performance: Optimize loading times and user experience
• Personalize Content: Customize your dashboard and preferences
• Analyze Usage: Understand how users interact with our platform
• Enhance Security: Protect against fraud and unauthorized access
• Deliver Relevant Content: Show appropriate features and information

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our platform to function properly. They cannot be disabled without affecting core functionality.

3.2 Performance Cookies

These cookies help us understand how visitors interact with our platform by collecting anonymous information.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization.

3.4 Marketing Cookies

These cookies track visitors across websites to display relevant advertisements and measure campaign effectiveness.

4. Third-Party Cookies

Some cookies are placed by third-party services we use to enhance our platform:

4.1 Analytics Providers

• Google Analytics: Website traffic and user behavior analysis
• Mixpanel: Product analytics and user journey tracking
• Hotjar: User session recordings and heatmaps

4.2 AI Model Providers

• OpenAI: GPT model usage tracking and optimization
• Anthropic: Claude AI interaction analytics
• Google AI: Gemini model performance metrics

4.3 Infrastructure & Security

• Cloudflare: CDN and security protection
• AWS: Cloud hosting and performance monitoring
• Stripe: Payment processing and fraud prevention

4.4 Communication Tools

• Intercom: Customer support chat functionality
• SendGrid: Email delivery and tracking
• Slack: Team collaboration and notifications

5. Cookie Consent and Control

5.1 Your Choices

You have several options for managing cookies:

5.2 Opt-Out Options

• Google Analytics: Google Analytics Opt-out
• Facebook Ads: Ad Preferences
• LinkedIn Ads: LinkedIn Ad Settings
• Industry Opt-out: Digital Advertising Alliance

6. Impact of Disabling Cookies

6.1 Essential Cookies

Disabling essential cookies will prevent you from:

• Logging into your account
• Accessing secure areas of the platform
• Maintaining your session while navigating
• Using core platform features

6.2 Performance Cookies

Disabling performance cookies may result in:

• Slower page loading times
• Less personalized experience
• Difficulty in troubleshooting issues
• Reduced platform optimization

6.3 Marketing Cookies

Disabling marketing cookies will:

• Show less relevant advertisements
• Reduce tracking across websites
• Prevent marketing campaign attribution
• Limit personalized content recommendations

7. Data Protection and Security

7.1 Cookie Security

We implement security measures for cookies:

• Secure Flag: Cookies transmitted only over HTTPS
• HttpOnly Flag: Prevents JavaScript access to sensitive cookies
• SameSite Attribute: Protects against cross-site request forgery
• Encryption: Sensitive cookie data is encrypted

7.2 Data Minimization

We follow data minimization principles:

• Collect only necessary cookie data
• Set appropriate expiration dates
• Regularly review and clean up cookies
• Anonymize data where possible

8. International Transfers

Cookie data may be transferred to and processed in countries outside your residence, including:

• United States (primary data centers)
• European Union (for EU users)
• Other countries where our service providers operate

We ensure adequate protection through standard contractual clauses and privacy frameworks.

9. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage
• New features or services
• Legal or regulatory requirements
• Technology improvements

Material changes will be communicated through:

• Updated consent banners
• Email notifications to users
• Platform notifications
• Prominent website notices

10. Contact Us

If you have questions about our use of cookies or this policy, please contact us: