Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, and contact details when you register
• Profile Information: Additional details you choose to provide in your user profile
• Communications: Messages, feedback, and support requests you send to us
• Payment Information: Billing address and payment method details (processed securely by our payment processors)

1.2 Information We Collect Automatically

When you use our platform, we automatically collect:

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system activity
• Cookies and Tracking: As described in our Cookie Policy

1.3 Chatbot Conversation Data

For our AI chatbot services, we collect:

• Conversation Content: Messages between end-users and your chatbots
• Metadata: Timestamps, user IDs, and conversation flow information
• Analytics Data: Performance metrics, response times, and user satisfaction scores

2. How We Use Your Information

2.1 Service Provision

• Provide, maintain, and improve our AI chatbot platform
• Process transactions and manage your account
• Enable chatbot functionality and conversation management
• Provide customer support and respond to inquiries

2.2 Platform Enhancement

• Train and improve our AI models and algorithms
• Develop new features and functionality
• Analyze usage patterns and optimize performance
• Conduct research and analytics

2.3 Communication

• Send service-related notifications and updates
• Provide technical support and assistance
• Share product updates and new features (with your consent)
• Send marketing communications (you can opt-out anytime)

3. Information Sharing and Disclosure

3.1 We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Limited Sharing

We may share your information only in these circumstances:

• Service Providers: Third-party vendors who help us operate our platform (under strict confidentiality agreements)
• AI Model Providers: Anonymized data to improve AI models (OpenAI, Anthropic, Google, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued privacy protection)
• Your Consent: When you explicitly authorize us to share information

4. Data Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: Data encrypted in transit and at rest using AES-256
• Access Controls: Strict employee access controls and authentication
• Infrastructure: Secure cloud hosting with enterprise-grade protection
• Monitoring: 24/7 security monitoring and threat detection
• Compliance: SOC 2 Type II and GDPR compliance

4.2 Data Breaches

In the unlikely event of a data breach, we will notify affected users and relevant authorities within 72 hours as required by law.

5. Your Rights and Choices

5.1 Account Management

• Access: View and update your account information anytime
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format

5.2 Communication Preferences

• Opt-out of marketing emails using unsubscribe links
• Manage notification preferences in your account settings
• Contact us to update communication preferences

5.3 Cookie Management

You can control cookies through your browser settings. See our Cookie Policy for details.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active
• Conversation Data: Retained according to your plan settings (30 days to 2 years)
• Analytics Data: Aggregated and anonymized data may be retained indefinitely
• Legal Requirements: Some data may be retained longer to comply with legal obligations

7. International Data Transfers

Chatdord operates globally. Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Privacy Shield framework compliance where applicable
• Local data residency options for enterprise customers

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice on our website and platform
• In-app notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: